Quality is the core of our mission. DOCFAN PHARMA operates under a licence issued by the Ethiopian Food and Drug Authority (EFDA) and runs a batch-tracked, expiry-controlled inventory system.
Sourced responsibly
We buy from established manufacturers and licensed suppliers, and register every product before it can be purchased or sold in our system.
Batch-tracked
Every receipt and sale records the batch number, so each item we supply can be traced from supplier to customer.
FEFO stock rotation
First-Expired, First-Out: the batch with the earliest expiry date is always allocated first, and near-expiry stock is flagged for action.
Expiry monitoring
A live expiry monitor flags batches at 180 and 90 days to expiry so that short-dated stock is managed before it reaches you.
Proper documentation
Quotations, proforma invoices and delivery notes carry batch numbers and expiry dates, supporting your own receiving checks and audits.
Licensed customers only
We supply pharmacies, health facilities, laboratories and organisations that hold the appropriate licences — never individuals.
Storage & handling
Products are stored and handled according to their labelled requirements. If your order includes temperature-sensitive products, tell us when you request the quotation so that we can agree the handling and delivery arrangements with you.
Complaints, returns & recalls
Please inspect goods on delivery and report any discrepancy, damage or quality concern to us immediately, quoting the product name and batch number. Because we record batch numbers on every sale, we can quickly identify and contact affected customers if a regulatory recall or safety notice is issued.
To report a suspected substandard or falsified medicine, contact us or the Ethiopian Food and Drug Authority.