Do you sell to individuals?
No. Under our EFDA licence we supply pharmacies, hospitals, clinics, health centres, diagnostic laboratories and other licensed organisations. Individuals should buy from a licensed pharmacy.
Why can’t I see prices?
Wholesale prices depend on quantity, availability, batch and location. We provide them on a formal quotation, usually within one business day. Use the “Order now” button in the catalogue to request prices for many products at once.
What do I need to open an account?
A valid business licence, a valid pharmacy / health-facility / laboratory licence, your TIN, and the contact details of the responsible person.
Is the stock shown in the catalogue exact?
The catalogue shows an availability status (in stock, limited stock, available on order) — not exact quantities. We confirm quantities, batch numbers and expiry dates on your quotation.
Do you deliver outside Addis Ababa?
Yes, we deliver nationwide. Lead time and cost depend on the destination and are confirmed on your quotation.
Can you source a product that is not in the catalogue?
Often yes. Describe it in the quote request form, including brand, strength and quantity, and we will tell you what is possible.
How do I know the products are genuine?
We buy from established manufacturers and licensed suppliers, record the batch number on every sale and operate under an EFDA licence. Please check batch numbers and expiry dates against your delivery note when you receive goods.
What if goods arrive damaged or incorrect?
Tell us immediately — ideally while the delivery person is present — quoting the product name and batch number. We will work with you to resolve it.
Which payment methods do you accept?
Payment terms are stated on your quotation — typically bank transfer or cash. Bank details are printed on the proforma invoice.
Which languages can I use?
This website is available in English and Amharic (use the language switch at the top), and our team serves you in either language.
Didn’t find your answer? Contact us or WhatsApp our team.