These general terms apply to quotations and supply by DOCFAN PHARMA (DOCFAN Trading PLC). Specific terms on your quotation or proforma invoice prevail.
1. Who we supply
We supply licensed organisations only (pharmacies, health facilities, laboratories and other appropriate organisations), not individuals. We may ask for copies of your licences before supply and may decline or suspend supply if they are missing, invalid or expired.
2. Quotations & orders
Quotations are valid for the period stated on them and are subject to stock availability. An order is confirmed when we issue a proforma invoice and you accept it. Product information on the website is indicative and does not constitute an offer.
3. Prices & payment
Prices are in Ethiopian Birr (ETB) and, unless stated, exclude any applicable taxes. Payment terms are stated on the quotation / proforma invoice. Goods remain the property of DOCFAN PHARMA until paid in full.
4. Prescription & controlled medicines
Prescription-only and controlled medicines are supplied only to organisations authorised to hold and dispense them, and may require additional documents.
5. Delivery & inspection
Delivery dates are estimates. Please inspect goods on delivery and report discrepancies, damage or quality concerns immediately, quoting the product name and batch number.
6. Returns
For safety and regulatory reasons, medicines cannot normally be returned once delivered. We will consider returns or replacements for goods delivered damaged, incorrect, or with an expiry date shorter than agreed, when reported promptly and with the original packaging.
7. Information on this website
Website content is for general information and is not medical advice. We make reasonable efforts to keep it accurate but do not guarantee that it is complete or current.
8. Governing law
These terms are governed by the laws of the Federal Democratic Republic of Ethiopia.
Last updated: October 2026.