Who we serve How to order Quality & delivery Common questions Your account
Who we serve
Under our EFDA licence, DOCFAN PHARMA supplies licensed organisations — not individuals. Here is how we support each customer group.
Retail pharmacies & drug stores
Reliable restocking of prescription and over-the-counter medicines, consumables and everyday clinical supplies, with clear batch and expiry information on every delivery.
Hospitals
Medicines, consumables, equipment and accessories for wards, theatres, emergency units and pharmacies — supplied against quotations that are easy to compare and approve.
Clinics & health centres
Essential medicines, injectables, syringes, gloves, dressings and diagnostic supplies in quantities that suit your facility.
Diagnostic laboratories
Laboratory consumables, reagents and test kits, and instruments where available. Tell us your analyser or method and we will source accordingly.
NGOs & development partners
Planned and tender-based supply with documentation to support your procurement and reporting requirements.
Government & public institutions
Formal quotations, proforma invoices and delivery documentation prepared for institutional procurement processes.
What we need to open an account
- Valid business / trade licence
- Valid pharmacy, health-facility or laboratory licence (required for medicines)
- TIN (tax identification number)
- Name and contact details of the responsible professional / purchaser
How to order
Ordering from DOCFAN PHARMA is simple and fully documented, so your purchasing and audit records are always complete.
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Browse & build your list
Search the product catalogue and press Order now on every product you need. Not in the catalogue? Describe it in the request form — we source on request.
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Ask price
Send the quote request with your facility details and licence number. You can also WhatsApp or call us.
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Receive your quotation
We confirm availability and send a quotation with prices and a proforma invoice that lists batch numbers and expiry dates (earliest expiry first).
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Confirm, pay & receive
Confirm the order and settle payment as agreed. We deliver with a delivery note; you check and sign. Your fiscal receipt follows our standard process.
Documents you receive
Quotation
Items, quantities, unit prices and validity.
Proforma invoice
Final order with batch numbers and expiry dates.
Delivery note
For inspection and signature on delivery.
Receipt
Acknowledgement of every payment.
Why are prices not shown online?
Wholesale prices depend on quantity, product availability, batch and delivery location, and they change with the market. To keep information accurate and fair for every customer, we publish product details openly and provide prices on a formal quotation, normally within one business day.
Prescription and controlled medicines
Prescription-only (Rx) and controlled medicines are supplied only to organisations holding the appropriate licence, and may require additional authorisation documents.
Quality & delivery
Quality & compliance
We are an EFDA-licensed wholesaler. Every sale is recorded by batch number, expiry dates are monitored, and our documents carry batch numbers and expiry dates.
Delivery & logistics
We deliver nationwide with a delivery note. Lead time and cost are confirmed on your quotation, and you are welcome to collect from our Addis Ababa office.
Common questions
Do you sell to individuals?
No. We supply licensed organisations only; individuals should buy from a licensed pharmacy.
Why can’t I see prices?
Wholesale prices depend on quantity, availability and location. We send them on a formal quotation, usually within one business day.
What do I need to open an account?
A business licence, a pharmacy / health-facility / laboratory licence, your TIN and the contact details of the responsible person.
Do you deliver outside Addis Ababa?
Yes, nationwide. Lead time and cost are confirmed on your quotation.
Your customer account
Register in the customer portal to follow your quotations, orders and documents in one place.